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Penningtoplease
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Message 1 of 2
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Hard disk Error

HP Recommended
Hp2000

Hard disk Error 

Please run the Hard disk test in system diagnostics

Hard Disk 1 (3F1)

F2 System Diagnostics 

For more information,please visit:www.hp.com/go/tech center/startup

 

I followed all the instructions above,it passed the test but when I try to exit,it want restart it sends me back to above window. My light is orange in the F12 key

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GBL84
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Message 2 of 2
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HP Recommended

Hello @Penningtoplease,

 

 

Normally that error means the hard drive has failed and needs to be replaced.

 

You would also need to order a set of recovery disks to reinstall the operating system and programs that originally came with your notebook.

 

Run the hard drive test in the BIOS and see what it reports.

 

I have seen reseating the Harddrive sometimes fixes the issue. Please try.

 

 

 

Hope this helps, for any further queries reply to the post and feel free to join us again !!

 

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Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

 

Thank You,

GBL84

I am not an HP Employee 

 

 

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