Resolve Windows 10 related issues for your HP computers or printers by HP Windows 10 Support Center
Hard disk Error
Please run the Hard disk test in system diagnostics
Hard Disk 1 (3F1)
F2 System Diagnostics
For more information,please visit:www.hp.com/go/tech center/startup
I followed all the instructions above,it passed the test but when I try to exit,it want restart it sends me back to above window. My light is orange in the F12 key
Normally that error means the hard drive has failed and needs to be replaced.
You would also need to order a set of recovery disks to reinstall the operating system and programs that originally came with your notebook.
Run the hard drive test in the BIOS and see what it reports.
I have seen reseating the Harddrive sometimes fixes the issue. Please try.
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