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- Hard disk Error

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03-17-2017 02:54 PM
Hard disk Error
Please run the Hard disk test in system diagnostics
Hard Disk 1 (3F1)
F2 System Diagnostics
For more information,please visit:www.hp.com/go/tech center/startup
I followed all the instructions above,it passed the test but when I try to exit,it want restart it sends me back to above window. My light is orange in the F12 key
03-17-2017 03:16 PM
Hello @Penningtoplease,
Normally that error means the hard drive has failed and needs to be replaced.
You would also need to order a set of recovery disks to reinstall the operating system and programs that originally came with your notebook.
Run the hard drive test in the BIOS and see what it reports.
I have seen reseating the Harddrive sometimes fixes the issue. Please try.
Hope this helps, for any further queries reply to the post and feel free to join us again !!
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Thank You,
GBL84
I am not an HP Employee
