Hard disk test failed

[shans]

Hi there, im not really computer savvy however ill try and explain. I have a problem with my laptop { im using another computer to send this}.  my computer is a hp probook 6540b. It hasnt worked properly for about a year, i was having issues with the battery holding charge and the screen going blank so I purchased a new laptop .

Initially the laptop would work using the ac power all the time but eventually that didnt hold long enough for the computer to stay on. Also the screen going blank all the time, sometimes just the curser flashing in the top left hand side and now nothing at all.

I have just bought a replacement battery and installed it. The battery is now working fine. The computer wont start up

I can press the power button and the press the esc key to bring up the start up menu. I can get into HP Advanced System Diagnostics. I have tried the start up test however the hard drive test failed. Below is the information it gave

Failure ID          : GU3UHO-51U8GD-XD7U21-60QA03

Product ID         : WH433PA#ABG

Hard Disk Drive Capacity  : 250 GB

HARD DISK        1

I can get into a blank scrren that shows

F1  System information

F2  System Diagnostics

F7  HP Spare Key

F9  Boot Device Options

F10  BIOS Setup

F11  HP Recovery

F 12 Network Boot

Enter - Continue Setup

I can get into those but im not sure what to do and that is the only thing i can access.

I hope you can help me and thank you for your time in advance

Kind regards

Shans

[KNRK]

Whenever the Hard Disk test fails with alphanumeric failure ID like "GU3UHO-51U8GD-XD7U21-60QA03" that indicates that the Hard Disk Drive has failed and that requires a replacement to resolve the issue

This issue could be due to Application or driver conflicts, virus issues, file corruptions due to incompatible applications, improper shutdowns, update failures due to conflicts, sudden power surges, if notebook is dropped etc..

HP will provide a replacement Hard Disk Drive if the Notebook warranty is Active, If not you need buy a SATA Hard Disk Drive from a retail shop nearby

Please make sure you are getting at least equal capacity as the original one in order to use Recovery Disks. If you need you can buy a larger, but not smaller capacity Hard Disk Drive. For example if you have a 500GB Hard Disk Drive you can upgrade it to 750GB Hard Disk Drive but not 320GB Hard Disk Drive

Please try the below shown troubleshooting steps once:

Step 01. Remove the battery and unplug the AC/Power Adapter

Step 02. Press and hold the Power button for more than 30 Seconds

Step 03. Plug in the AC/Power Adapter (leave the Battery out for now)

Step 04. Press the Power button and check if the Unit works normal

If the above mentioned steps does not help, then you can try reseating the Hard Drive on your Notebook

If the issue persists again please Contact HP if your HP Notebook is under warranty, HP would replace the Hard Disk Drive and provide you a Recovery media to restore factory operating system after replacement (if you've not yet created Recovery Discs/USB Media)

Note: Back up all the personal data to an external drive if it's possible. Otherwise you could connect the failed HDD via SATA to USB adapter with another PC or same PC after replacement of HDD & re-installation of OS and try copying /recovering the files. You can also refer to the below shown link for further support

http://www.wikihow.com/Recover-Data-from-the-Hard-Drive-of-a-Dead-Laptop

Please click on the link In order to Identify, Prevent, Diagnose & Recover from Drive Failures on HP Notebook Hard Drives & Solid State Drives :

http://h10032.www1.hp.com/ctg/Manual/c02876562.pdf

You can Check your warranty Here to verify the status and Click Here to order a new Hard Drive

Hope this helps, for any further queries reply to the post and feel free to join us again

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Thank You,

K N R K

Although I am an HP employee, I am speaking for myself and not for HP

[shans]

Thank you for that information, i do have some disks that came with the computer. I am not sure if i am able to use any of these 

If i can i would need guidence on what to do also

1. Application and driver recovery DVD [ for distribution only with a new HP or compaq PC]it contains software for windows 7

2. Application and driver recovery DVD for windows XP [ contains software and drivers already installed. for software reinstallation and repair only

3. Operating systems DVD windows 7 Professional [ contains software and drivers already installed. for software reinstallation and repair only

Thank you again for your time and assistance

shans