Hard drive/SSD smart check: software error

[Nivethitha]

I am getting a hard drive error message when I try to login in my PC. When i do a system test I am getting a message like hard drive/sad smart check: software error.

How to resolve this issue? Does BIOS update helps to fix this issue?

[WAWood]

@Nivethitha 

At least you had the sense to ask -- but no -- BIOS has nothing to do with this.

If your PC is new enough to support UEFI, you can use these steps to test the HDD (Hard Disk Drive): http://support.hp.com/us-en/document/c00439024

If not, to check the HDD you have to follow these steps:
1) Press Esc key repeatedly, several times a second, while rebooting the laptop. Do NOT hold the key down, just press it over and over.
2) Eventually, you will see an HP Startup Menu
3) Press the Function key for testing the hard drive (usually F2) and let it run.

If the drive checks out OK, then report that and I can provide you options for reinstalling Windows on your PC.

Please note that if your model has an SSD instead of an HDD, these diagnostics might not work properly.