• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
From questions to kudos — grow your reputation as a tech expert with HP Support! Click here to sign up.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎02-17-2017 05:06 AM

HP Recommended
Product: L2u24ea#abu
Operating System: Microsoft Windows 7 (32-bit)
I was working on my laptop, suddenly appeare a blue window where said there is a error. When I restart the laptop I find the message hard drive not found go to hp techcentre/pcd i ags. I tried to reinstall windows but I can't pass from format partition, there is other error telling me that partition not found. What can I do to make the laptop working like before???? Help please.
6 REPLIES 6

‎02-17-2017 05:12 AM - edited ‎02-17-2017 05:12 AM

HP Recommended

You are going to need to replace the hard drive. See p. 59 of the Manual here:

 

Manual

 

Where are you located (country)? Do you have a backup or a restore disk? Were you ever running Windows 10? 

‎02-17-2017 05:18 AM

HP Recommended
Located in uk. I don.t have back up or restore disk. My laptop was running only with win 8 when i bought it and after with win 7

‎02-17-2017 05:23 AM

HP Recommended
Can I fix the problem without changing the hard drive?

‎02-17-2017 05:24 AM

HP Recommended

No the hard drive is dead. 

‎02-18-2017 10:22 AM

HP Recommended
How can I got a hard drive from hp, the laptop is out of guarantee. Is any store in uk or can you give me a link

‎02-18-2017 02:53 PM

HP Recommended

Yes hard drives are available in the UK. What City do you live in? 

Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.