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Rebelrick7222
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Message 1 of 2
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Hard reset no disc

HP Recommended
Hp 15 1009wm
Microsoft Windows 8 (32-bit)

Im running into a problem when im trying to erase my data on my laptop and do a factory reset it goes ro a page that asks me to input my windows 8 discs to continue which i do not have and my windows is already activated so it shoukd upload itself. What do i do next

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WAWood
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Message 2 of 2
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HP Recommended

@Rebelrick7222

 

Hello;

Allow me to welcome you to the HP forums!

 

Here's an HP thread about different Recovery options:  http://support.hp.com/us-en/document/c03489643

 

If none of those work, that implies your Recovery partition is corrupted and in that case, your only recourse would be to use HP Recovery Media:  

 


HP Recovery Media is a set of DVDs and a CD, or USB stick, that will erase the hard drive (removing all data, settings, and applications, reinstall the original OS, drivers, and some HP Utilities. In some cases, you may be able to order a USB stick instead of disks. You have to order these from HP; they can not be downloaded.

You can look online for Recovery Media starting with the linked paged: http://support.hp.com/us-en/drivers

Once there, input your Product name or number. On your Software and Drivers Download page, select your Operating System and and Version. Click "Update". If HP Recovery Media is available for your machine, down near the bottom of the page, you will see an entry for Order Recovery Media-CD/DVD/USB. Click the "+" symbol to expand that entry and click on Order Media for details.

Or, if you prefer, you can do the same by contacting HP Customer Service:

If you live in the US or Canada, contact information is on this page: http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1

If you live elsewhere, contact information is on this page: http://www8.hp.com/us/en/contact-hp/ww-contact-us.html

NOTE: After you get through, stay on the line until you are finally able to talk to some one -- it can take a while!

If you have trouble finding a phone number, then try: 1 (800) 474-6836
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However, HP Customer Support is generally not available on the weekends, so you might have to wait until Monday to contact them.
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If HP no longer provides Recovery Media for your model, a couple of other sites you can check are: http://www.computersurgeons.com/ and http://www.restoredisks.com/

Before using the media, read through this: http://support.hp.com/us-en/document/c00006110

Good Luck

***If my post helped, click the thumbs-up symbol to say thanks***

***Please mark Accept As Solution if my post solved your problem***

I am a volunteer and I do not work for, nor represent, HP
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