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- Hard reset - system cooling fan problem

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05-18-2015 02:38 PM
When I turn my laptop on a message comes up stating there is a problem with the system cooling fan etc, (system fan 90b)
I have followed some instructions online which include blowing into the air vents to try and remove any dust build up, the next time I turned my laptop on the message disappeared... however it has reappeared which means the problem is still there.
I went on the hp techcenter website and it said to do a hard reset as the next step -- I am concerned that this will delete all of my documents, music, photos etc. will it?
Also, will a hard reset even fix the cooling fan or is it something that needs to be taken to a shop to fix properly, I don't want to mess with it too much and have it breaking even more on me!
Would appreciate any advice or suggestions , thank you!
Solved! Go to Solution.
Accepted Solutions
05-20-2015 01:38 PM
Hi LCh1,
Please try the following ,
A Hard reset pretty much is a power drain & doesnt affect your files .
Just disconnect battery & adapter & then Press & hold the power button for a 30 seconds & then tun it on only with the power cord .
thats the right way to do a Hard reset .
Also update BIOS to be a little extra sure .
After everything if you have the same problem Contact HP Support through phone or chat if with active warranty .
Or purchase the Chassis fan & have it replaced yourself or contact a local ASP
Hope it helps
**Click on “Kudos” Star if you think this reply helped** Or Mark it as "Solved" if issue got fixed.
05-18-2015 03:10 PM
Hi
My suggestion would be to take the unit to nearest HP tech center or call HP support.
It seems to be a hardware issue
====================================================
Although I am an HP employee, I am speaking for myself and not for HP. ====================================================
**Click the KUDOS star on the left to say 'Thanks'**
05-20-2015 01:38 PM
Hi LCh1,
Please try the following ,
A Hard reset pretty much is a power drain & doesnt affect your files .
Just disconnect battery & adapter & then Press & hold the power button for a 30 seconds & then tun it on only with the power cord .
thats the right way to do a Hard reset .
Also update BIOS to be a little extra sure .
After everything if you have the same problem Contact HP Support through phone or chat if with active warranty .
Or purchase the Chassis fan & have it replaced yourself or contact a local ASP
Hope it helps
**Click on “Kudos” Star if you think this reply helped** Or Mark it as "Solved" if issue got fixed.
