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heather9
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Message 1 of 2
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Harddrive failure

HP Recommended
N5Y09UA#ABA
Microsoft Windows 10 (64-bit)

It took my forever to find this page. I just want my computer hard drive fixed. It clicks very loudly for before it crashes and goes to a black screen saying "error no hard drive found" i did bot test and they both failed .. i still have a warrenty too. my computer has been like this for about 5 months. I only had the computer for 7 months.  Please help!

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GBL84
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Message 2 of 2
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HP Recommended

Hello @heather9,

 

Sorry to know !!!

 

 

HP will provide a replacement Hard Disk Drive as the Notebook warranty is Active.

 

Here : Contact HP   

 

HP would replace the Hard Disk Drive and provide you a Recovery media to restore factory operating system after replacement (if you've not yet created Recovery Discs/USB Media)

 

Note: Back up all the personal data to an external drive if it's possible. Otherwise you could connect the failed HDD via SATA to USB adapter with another PC or same PC after replacement of HDD & re-installation of OS and try copying /recovering the files. You can also refer to the below shown link for further support

http://www.wikihow.com/Recover-Data-from-the-Hard-Drive-of-a-Dead-Laptop

 

Please click on the link In order to Identify, Prevent, Diagnose & Recover from Drive Failures on HP Notebook Hard Drives & Solid State Drives :

http://h10032.www1.hp.com/ctg/Manual/c02876562.pdf

 

 

You can Check your warranty Here to verify the status and Click Here to order a new Hard Drive.

 

 

Hope this helps, for any further queries reply to the post and feel free to join us again !!

 

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Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

 

Thank You,

GBL84

I am not an HP Employee 

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