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‎05-21-2017 09:33 PM - edited ‎06-08-2017 04:24 AM

HP Recommended
Product: HP EliteBook 840 G2
Operating System: Microsoft Windows 7 (32-bit)

Hello,

 

We purchased 15+ of the HP EliteBook 840 G2's to run Windows 7 32-bit with 4GB of total memory due to a client requirement to have to stick to this OS and 32 bit architecture.

 

 

The problem is that the laptops are only showing 2.6GB of available memory so we can't use the laptops as they are too slow.  We have around 3900 tower workstations which work fine (apart from the 800 G2) so it seems to be mostly the laptops that have this problem.

 

I've done the basics like upgrading the BIOS (M71 Ver 01.18) , Drivers etc but I can't seem to  get more available memory available.

 

Attached are two screenshots of the problem.

 

If anyone can help it would solve the largest problem for our company today.

 

Many thanks,

 

Thanks for reading.1.JPG2.JPG

1 REPLY 1

‎05-31-2017 01:08 AM

HP Recommended

We audited our 4000 computers and found the following, consistent memory issue across several model computers running 32bit Windows 7 computers....

I have covered up their real asset tags, they are all different computers

 

Model Asset Tag Architecture Total Memory Available Memory OPERATING SYSTEM

HP EliteBook 820 G2 ASSETTAG 32 4 2.63 Windows 7 Pro

HP EliteBook 840 G2 ASSETTAG  32 4 2.64 Windows 7 Enterprise

HP EliteBook 8470p ASSETTAG  32 4 2.88 Windows 7 Enterprise

HP ProBook 6470b ASSETTAG  32 4 2.88 Windows 7 Enterprise

HP ProBook 6570b ASSETTAG  32 4 2.88 Windows 7 Pro

HP EliteDesk 800 G2 SFF ASSETTAG  32 4 2.89 Windows 7 Pro

HP EliteDesk 800 G2 SFF ASSETTAG  32 4 2.89 Windows 7 Pro

HP EliteBook Folio 1040 G1 ASSETTAG  32 4 2.91 Windows 7 Enterprise

HP EliteBook 840 G1 ASSETTAG  32 4 2.92 Windows 7 Enterprise

HP ProBook 640 G1 ASSETTAG  32 4 2.92 Windows 7 Enterprise

HP ProBook 6550b ASSETTAG  32 4 2.92 Windows 7 Enterprise

HP ProBook 6560b ASSETTAG  32 4 2.94 Windows 7 Pro

HP EliteBook 840 G3 ASSETTAG  32 4 3.11 Windows 7 Enterprise

HP Compaq Elite 8200 SFF ASSETTAG  32 4 3.17 Windows 7 Pro

HP Compaq Elite 8300 SFF ASSETTAG  32 4 3.39 Windows 7 Pro

HP Compaq Elite 8100 SFF ASSETTAG 32 4 3.42 Windows 7 Pro H

HP EliteDesk 800 G1 SFF ASSETTAG  32 4 3.43 Windows 7 Pro

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