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vensonnct
Level 1
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Message 1 of 2
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Help BIOS Administrator Password locked

HP Recommended
HP Eltebook 8560p
Microsoft Windows 10 (64-bit)

i can't access bios set-up of my hp elitebook 8560p notebook.i have no hp spare key and an it administrator, i dont know the bios password.i want to update the notebook because the bios was outdated and also i t wont't boot up automatically when i start the laptop it always goes to UEFI and i just exit the UERI to boot it.kindly hep and thank you.

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IT_WinSec
Level 15
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Message 2 of 2
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HP Recommended

Hello @vensonnct

 

Welcome back to the HP Support forum.

 

I see you have previously posted about such issues. Wasn't the problem fixed back last year ?

 

8560p is a business class computer and most business class notebooks (including yours Elitebook and Probook) have better security, they do not produce halt codes and their security is stronger. You will have to contact HP Business Support for assistance on removing the password.

 

Here is how >> http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html

>> http://www8.hp.com/us/en/contact-hp/business-support.html

 

HP Business support should be able to send you a customised SMC.bin file and instructions which you can use  to reset the password. Assistance for such issues is usually free of charge for business class notebooks.

 

 

Hope this helps. Let me know if you face any issues.

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*** I work for HP *** I express personal opinion only *** HP Expert - volunteer since 2013
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