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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎06-04-2015 05:45 AM - edited ‎06-04-2015 05:52 AM

HP Recommended
Product: 15-r005nia
Operating System: Microsoft Windows 8 (64-bit)

(Windows cannot load the CD device driver for the hardware. The driver may be corrupted or missing. (Code 39)) was the information in the property of my CD Drive. How can this be rectify because i can see my CD Drive Icon displying anylonger and its not even reading CD OR DVD anymore. Moreso, my computer is less than 6month i bought it BRAND NEW

1 ACCEPTED SOLUTION

Accepted Solutions

‎06-04-2015 05:49 AM - edited ‎06-04-2015 05:50 AM

HP Recommended

Hi,

 

           Use the fix it tool to fix the issue. Once you open the link, a pop up will open to RUN NOW which will install the fix it tool.

 

https://support.microsoft.com/en-us/kb/310123

 

 

If the above link does not works, the install the fix it tool and run the tool from the below link

 

https://support.microsoft.com/en-us/mats/cd_dvd_drive_problems/en-us

Regards

Mahemac

--Say "Thanks" by clicking the Kudos (purple thumbs up icon in the lower right corner of a post)
--Please mark the post that solves your problem as "Accepted Solution"
, I am speaking for myself and not for HP and I am not an HP Employee.

View solution in original post

1 REPLY 1

‎06-04-2015 05:49 AM - edited ‎06-04-2015 05:50 AM

HP Recommended

Hi,

 

           Use the fix it tool to fix the issue. Once you open the link, a pop up will open to RUN NOW which will install the fix it tool.

 

https://support.microsoft.com/en-us/kb/310123

 

 

If the above link does not works, the install the fix it tool and run the tool from the below link

 

https://support.microsoft.com/en-us/mats/cd_dvd_drive_problems/en-us

Regards

Mahemac

--Say "Thanks" by clicking the Kudos (purple thumbs up icon in the lower right corner of a post)
--Please mark the post that solves your problem as "Accepted Solution"
, I am speaking for myself and not for HP and I am not an HP Employee.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
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