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‎02-05-2017 02:00 PM - last edited on ‎02-05-2017 03:34 PM by Retired

HP Recommended

Just got my laptop and can't log in! It says wrong password, but i can log in with this password on other computers or phone!!!

Help me please.

1 REPLY 1

‎02-05-2017 08:27 PM - last edited on ‎04-25-2017 03:20 PM by Retired

HP Recommended

Hello,

 

Welcome to the HP Support forum. Thank you for posting.

 

You mentioned you can login with the same password on a mobile device and on another PC which makes me think you use Microsoft accont to login (email/pass). Correct me if I am wrong...

 

You can try both scenarios - try to login to the PC while disconnected (no active router, no wi-fi enabled, no cable plugged in)  or  while connected and PC restarted   , to see if this will help.

 

Check for common mistakes such as keyboard language entered, numlock/caps lock, etc...

 

If the PC was restarted and you tried the above, you may also check these:

 >> https://support.hp.com/us-en/document/c05336115  (Link Updated 4/25/2017)

 >> https://account.live.com/password/reset

 

 

Let me know if this helps.

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