I appreciate you taking the time to share your concern and thank you for using this forum, it is a great place to find answers.
I reviewed your post and I understand that the computer has a virus and you have reinstalled the operating system and still having the same issue.
I’d love to help!
In order that I may provide you with an accurate solution, I will need a few more details and I would appreciate if you could, perhaps elaborate on your concern.
What the product number and the model of your computer?
What is the operating system you are using?
When was the last time the computer was working fine?
Have you tried running an anti-malware on your computer?
Have you performed any troubleshooting steps before posting?
Meanwhile, I recommend you to try doing a clean install (Windows) on the computer and check if it helps.
Looking forward to your reply and you have a good day ahead.
To simply say thanks, please click the "Thumbs Up"button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as“Accepted Solution”as it will help several others with the same issue to get it resolved without hassles. Take care now and have a splendid week ahead.
The_Fossette I am an HP Employee
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