Resolve Windows 10 related issues for your HP computers or printers by HP Windows 10 Support Center
Thanks for the post.
I understand that you have forgotten the password of your computer running on Vista, is that right?
Kudos to you for trying to perform a system restore.
Not to worry, I will be glad to assist you.
May I know the product number of your computer? Click here. Please do not share the serial number of your computer.
Are you using a local account or connected account?
Please try the steps suggested in this HP Article and let me know it goes.
Keep me posted.
Chimney_83 I am an HP Employee
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