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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎05-15-2017 11:59 AM

HP Recommended
Product: HP touch smart
Operating System: Microsoft Windows Vista
My daughter has forgetten THE password and we tried doin g a system restore and it won't let us tells me it's corrupted what can I do?
1 REPLY 1

‎05-16-2017 12:32 PM

HP Recommended

Greetings @Hollyz, 

 

Thanks for the post. 

 

I understand that you have forgotten the password of your computer running on Vista, is that right?

Kudos to you for trying to perform a system restore. 

Not to worry, I will be glad to assist you. 

May I know the product number of your computer? Click here. Please do not share the serial number of your computer.

Are you using a local account or connected account?

 

Please try the steps suggested in this HP Article and let me know it goes. 

 

Keep me posted. 

Chimney_83
I am an HP Employee

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