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Karinawallace
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Message 1 of 2
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Hibernating lap top & monitor can't wake up either

HP Recommended
Hp 2000 -2b19wm notebook
Microsoft Windows 7 (64-bit)
I forgot password so I had lap top reset to factory it was working ok there . I got home tryed to turn on & it's says Hibernating I went to hp support & I can't follow directions to fix because monitor is also Hibernating it won't respond to any thing
Product # D18AOUA#ABA
Was windows 8.1 installed windows 10 also
Can any one help me or is it & me hopeless
Karina
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IT_WinSec
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Message 2 of 2
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Hello @Karinawallace

 

Welcome to the HP Support forum. Thank you for posting.

 

What is the Windows version that you use now after the latest resetting to factory default - Win 7 , 8 or 10 ?

 

If your PC is stuck now or frozen, please perform hard reset/hard restart to solve the issue and eventually boot to Windows desktop. Here is how >> https://support.hp.com/rs-en/document/c01684768

Basically, you need to press and hold the power-on button for 5 to 10 seconds until the PC completely shuts down. If your PC has a removable battery, you need to also remove it for 15-30 seconds, reinstall back the battery and turn the PC on.

 

 

After PC starts to Windows successfully, you may completely disable the hibernation options from Control Panel / Power options

You may also update your drivers, 3rd party apps and re-configure some Windows Power options settings.

If Win 10 or 8 >> https://support.hp.com/rs-en/document/c03383935

If Win 7, check this >> https://support.hp.com/us-en/document/c01853693

""The computer will not go into sleep or hibernate mode""

 

 

Let me know how it goes.

>> Your FEEDBACK is important. Click below on Accept As Solution or ThumbUp+ buttons if my comments helped or to say thanks <<
*** I work for HP *** I express personal opinion only *** HP Expert - Volunteer since 2013
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