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Wartus
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Holding down keys. Suddenly stops

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HP OMEN - 17-w206no
Microsoft Windows 10 (64-bit)

Hello.. New to the forum and first time HP-owner.

 

I recently bought a new laptop, the

HP OMEN - 17-w206no

 

I experince some problems with my keyboard when I'm holding down keys for more than a few seconds..

The problem accurs when I play games like Rocket League and CS:GO. When I hold down letter keys like W to move forward/accelerate. And turn keys like A and D. The key suddently stops responding and the throttle/moving stops. I have to lift my finger off the button and press again. There doesnt seem to be any pattern that courses it but I can tell you it is very frustrating. I have tried to look in Control Panel for options, couldnt find anything that seems to solve the problem. I deactivated my touchpad (got other mouse connected by USB), but still the same problem.

 

Any suggestions ? Thanks in advance

 

Wartus

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sandytechy20
HP Support Agent
HP Support Agent
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@Wartus

 

Welcome to the HP Forums    

I saw your post on your HP OMEN - 17-w206no computer and you are getting issues with the keyboard. I am happy to help you with this issue!

 

However, I will need a few details to provide an accurate solution,

Are you facing this issue only when you are playing games?

 

Meanwhile:

 

Click here and follow the troubleshooting steps mentioned in the document and check if that works.

 

Let me know how it goes.

Cheers.

Sandytechy20
I am an HP Employee

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Wartus
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Hey Sandy

 

Thanks for your response.

 

I've tried some of the solutions in the link you send. I removed all keyboard drivers from the Device Manager and restarted. Same result in game. I only experience the problem in games. But I think it's because I dont use the keyboard that way in any other form of use of the computer. I use a couple of button while playing. SHIFT, W, A, S, D, CTRL and SPACEBAR are the most used. I checked for FilterKeys, they are off in the settings. I've tried pressing F2 under startup and started the komponent test of the keyboard. Nothing to be found.

 

I bought this laptop on May 3th. So it cant be dirt under the keys.

Maybe it could be some connection problem between keyboard and motherboard. I have read about it online.

 

I don't know what to do from here. I've tried everything I could find on your website, and search for solutions on other sites. Nothing seems to help..

 

Best regards

Wartus

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sandytechy20
HP Support Agent
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@Wartus

 

Thanks for the reply.

  • Please confirm if the you are getting same issue on different application.
  • Use an external keyboard and check if you are getting the same issue.

Reply with the outcome of the above troubleshooting steps for further assistance.

 

Cheers.

Sandytechy20
I am an HP Employee

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