How can I turn my mouse pad back on?

[KeyaRob]

My laptop is HP Envy 15-J009WM and I somehow managed to turn off my mouse pad. I tried double tapping the top left corner, but I have no light to tell me wether or not that's the problem. I've also tried going throuh my control panel and looking through the 'Mouse' section, but I can't find anything to fix this problem. I Have absolutely no idea what to do. I can't use my touch screen for everything (or at least I don't really care to) any help, please?

[SuperMario1]

Hello KeyaRob,

Welcome to the HP Forums! I hope you enjoy your experience!

I understand the computer's touchpad is not working, and will not turn on. I will do what I can to assist you! To troubleshoot the issue, please try the steps in this HP document: Using and Troubleshooting the TouchPad or ClickPad (Windows 😎

This document will show you how to turn on and use the touchpad. I believe it will help you out. Either way, please provide the results.

Thanks for choosing the HP Forums. Have a great day!

Mario

[KeyaRob]

Thank you for your help. I checked out the page you sent to me and it was very helpful, but when I go to 'mouse priorities' there is no option for 'devise settings'.

[SuperMario1]

Thank you for the response. I do want to make sure you follow these exact steps from the document above, based on what you have explained:

"From the Start screen, type personalize to open the Search charm, and select Personalize your computer from the search results.

1. Figure 3: Personalize your computer

   
2. In the Personalization window, click the Change mouse pointers link to open Mouse Properties.
   Figure 4: Change mouse pointers

   
   The Mouse Properties screen opens.
3. Click the Device Settings or the ClickPad Settings tab of Mouse Properties. If you have a Synaptics device, the tab includes the Synaptics icon .
   Figure 5: Device Settings

   
4. Click Settings to open the Properties window.
   You can adjust the TouchPad settings for scrolling, clicking, sensitivity, edge behaviors, and gesture actions to suit your personal preferences.
   

   NOTE:Not all notebooks use a Synaptics TouchPad or ClickPad; however, all touchpads have similar features and configuration options.
   Figure 6: ClickPad Properties page

   
5. The Properties window is divided into three area to help you with TouchPad or ClickPad configuration.
6. The left side of the window lists gestures and actions. Click to highlight individual gestures or actions. When highlighted, select the Help icon to find out more information or select the Settings icon to change the settings.
7. The lower right side shows the finger movement associated with the gesture or action.
8. The upper right side shows the on-screen response to the finger movements.
9. Turn on or off individual gestures by clicking on the checkbox next to each item. A checkmark in the checkbox indicates that gesture is enabled."
   If any of these options are not available, please let me know what options are present instead. Thanks.
   Mario

[KeyaRob]

Yes, I followed those steps, and I do not see a tab for 'device settings' or 'clickpad settings'.

[SuperMario1 · Accepted solution]

Thank you for the response. It seems like the next step it uninstall and reinstall the driver, and to ensure it is done correctly. To do this:

1. Go into Device Manager, and then select "Mice and other pointing devices".

2. Right-click on your Mouse driver, and select Uninstall. Do not restart the computer.

3. Download and install the driver from this link: Synaptics TouchPad Driver

Please try using the mouse after this is completed. If you still can't attempt the steps I previously provided. Thanks!

Mario

[KeyaRob]

Thank you, my mouse pad works now.