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- How do I disable the keyboard while using the tablet mode?

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10-22-2017 01:09 PM
When I turn my display so that the keyboard is underneath, I cant hold it up couse I keep typing from underneath.
isn't there any automatic switch when I turn the keyboard around that disables the keyboard?
what can I do to disable the keyboard?
10-23-2017 03:23 PM
HI @SimonNT,
Good Day. A warm welcome to the HP community. I reviewed the case regarding disabling the keyboard in tablet mode. I will be delighted to assist you here.
Superb description, brilliant troubleshooting and terrific observations made before posting. Kudos to you for that. 🙂
For better clarity and to assist you correctly, I would require more information regarding this:
- Has it ever been disabled while in tablet mode before?
- Please let me know the complete product# or model# of the computer to assist you better.
For now please try these steps:
Solution 1:
The keyboard in Windows 10 has an automatic detector to disable the keyboard and the trackpad as soon as it becomes a 'tablet'. To access it go to the following menu items:
Control panel (NOT SETTINGS) -> Keyboard (use icons) -> Keyboard Lock -> Auto-Lock the keyboard and touchpad (recommended)
You can use these settings to disable the keyboard in tablet mode
Solution 2:
Some of the users who had the similar issue have mentioned in some forums that the issue is fixed by adjusting the angle of the tablet. When the laptop is rotated sideways it attempts to switch to tablet mode, even when you have not adjusted the screen angle. The sensing is done by an orientation sensor in the base of the laptop, not in the hinges. So, to turn the keyboard back on and to go to laptop mode try tilting the whole laptop towards you slightly and check.
Solution 3
- If it does not please perform a complete system recovery again to factory settings.
- Then install the latest version of HP support assistant.
- Please perform all Windows update again.
- Then update the Intel Integrated Sensor Solution Driver again.
- Please run the Intel driver utility and update it from the Intel website.
- Also, ensure that you have the latest bios update by running HP support assistant.
- This should do the trick for you if there is no hardware issue with the computer.
If nothing works, please try the steps from this Microsoft community link: http://hp.care/2yJLx3P to disable the keyboard from device manager.
Please perform all these steps patiently as it is critical to resolving the issue. The trick is to remain patient, Going by your technical expertise and competence I am sure you will be able to perform these steps without breaking a sweat. 🙂
Hope this helps. Let me know how it goes.
To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help.
If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.
Take care now and have a splendid week ahead. 🙂
DavidSMP
I am an HP Employee
02-04-2019 08:26 AM
These suggestions are really clutching at straws. Why has HP built a 2 in 1 laptop that has the keyboard in operation when it is folded back to be on the reverse side - ie you can't see the keys you are pressing - you are just trying to hold the device and the volume is going up and down, the screeen is dimming, letters are being entered into spreadsheets, web browsers are opening 50 windows, the page I am trying to read keeps scrolling uncontrollably - Absolutely f-ing stupid.
