• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
HP Recommended

Greg,

 

You apparently purchased that notebook with a multi-national or French Canadian keyboard.

 

I am a little surprised that the on-screen keyboard layout does not reflect the actual installed keyboard -- I have never seen a French Canadian keyboard so it may not be an issue to those familar with the setup.

 

I would think, after some research, that you can change the keyboard layout with the instructions previously given -- it is true that this would not change the actual visual representation and that might be confusing if you do not have a means to mentally "map" the key changes.

 

I did look up the use of a multi-national / Canadian / French-Canadian keyboard for you using my favorite search engine -- while I did not find your exact keyboard structure (and I might have missed it during this cursory search) -- I did find that this keyboard is made to accept special key combinations.

 

 

Blue keys: Right ALt + letter

Red keys require the "dead" key + desired key to get special key accents  (This may not be relevant on your keyboard.)

 

 

You are going to have to do some homework -- that keyboard is apparently consistant with the French Canadian setup.

 

Example:

French_Canadian_keyboard.JPG

 

You can always call HP and ask for direct assistance:

Worldwide Support Portal

 

Contact HP – USA - Phone Assistance

 

Warranty Required – USA and Canada

USA – Contact HP // Self-Help – Email - Chat

 

 

 

Click the Kudos Star!

It is a nice way to say “Thank You” for the help.

Although I strive to reflect HP's best practices, I do not work for HP. 

 

 

 

 

 

 

 

 

 

Dragon-Fur

HP Recommended

I don't have the problem any longer. I found the Solution.  I needed to go in to control panel then to keyboard then language and select the multi lingual keyboard option and then apply and then save.  Now it is like a normal keyboard just have to hit shift key and then apostrophe key.    Thank you for you help.  Once you told me I had a Multi lingual keyboard it was easy to fix

HP Recommended

Dave,

 

I am glad you found the setting that works for you.

 

Happy Computing!

 

Dragon-Fur

Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.