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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎03-04-2017 04:49 PM

HP Recommended
Product: Laptop 2000-2B19WM
Operating System: Microsoft Windows 8 (64-bit)

I had a problem with my laptop, and i went to a place to fix it, they change the hard disk so they erase the original windows and remplace it with another with another license, and i went to Windows Shop and they told me that i need the product's password to get my old windows because i only have the poduct ID and they told me i can find the password at the HP support but i don't see an opsion here to talk to a supporter.

1 REPLY 1

‎03-04-2017 06:09 PM

HP Recommended

No all of these people are wrong. Windows 8/8.1 needs no Key Code. The license code is embedded in the BIOS. Windows 8/8.1 will automatically activate but you must install exactly the version which shipped with the laptop. 

 

HP also likely still has recovery disks for your laptop available to purchase for a nominal fee. 

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