• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
HP Recommended
The retailers where I live I do not trust!!!
Unfortunately I cannot order online and even if I can, I want sure proof ways to check if an hp laptop is original.
Because I've seen the china ones also an they look the same and feel the same even have a good running OS and it makes it so hard to tell.
If it's a brand new laptop, which means the retailer only allows you to inspect the BIOS, how do you check for original hp laptops?? Is there anything?? A barcode, special serial number for checking online or anything else that can help me always buy an original hp laptop?
4 REPLIES 4
HP Recommended

Hi,

 

HP laptops should have all information you need to know from model/product to serial number. The is a label with is at the bottom of your laptop or in the batter chamber. Please use the following example:

 

    http://support.hp.com/us-en/document/c00033108

 

After getting product # and serial number you can check the warranty:

 

   http://h20565.www2.hp.com/portal/site/hpsc/public/wc/home?ac.admitted=1386061944028.876444892.492883...

 

With product number, you can check its full specs and compare what are on your machine.

 

Hope this answers your question.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




HP Recommended
This works. Granted. However these fake manufacturers are getting smarter by the minute. Why do I say this?

1. I've seen a fake china laptop with a serial number under. Which if checked online corresponds to its specs and color and everything. But it's a sure fake because when you boot it, instead of "HP" logo, it appears as "GOOD LAPTOPS" with funny transitions all over.

But the serial number is a correct serial number which they might have gotten from an original device from hp and replicated it. I want sure ways to identify these fake devices through BIOS or some other method.

But thanks anyway. Your answer has a good impact on helping minimize the rate of fake hp devices. It can help. But it honestly isn't the full surest way to be sure.. All other answers are welcome. Thanks @banhien.
HP Recommended
Iam going to buy a hp laptop.Is they have possible to get sometimes duplicate product in flipkart. How can i verify the laptop is genuine and original. Could please me perfect solution. iam scared. I read this comments.
HP Recommended

@omkAr007 wrote:
Iam going to buy a hp laptop.Is they have possible to get sometimes duplicate product in flipkart. How can i verify the laptop is genuine and original. Could please me perfect solution. iam scared. I read this comments.

Then you need to contact HP support about this.

 

Contact - HP Customer Support

-------- Looking for HP driver support When Windows 10 O/S isn't Supported ------
Windows 10 drivers may be available through Windows Update

Click 'Learn More' below for steps on using Windows Update to determine what drivers might be available for your product. Please be aware that HP does not guarantee Windows 10 drivers will be available from Windows Update.
Learn more
-------------------------------------------------------------------------------------------------- This is a HP USER community forum.
-----------------------------------------------------------------
BTW, Millions of folks have gone back from Win10 to their prior O/S -- something you don't hear about from MS. by WAWood but ALL to TRUE
------------------------------------------------------------------------------------------- Those that want HD Gaming should plan to invest in a Gaming Laptop to handle those requirements. Eamples GTA V or Crysis 3.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.