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‎02-10-2017 04:18 PM

HP Recommended
Product: HP Pavilion ze5300
Operating System: Microsoft Windows XP
I would like to factory reset this laptop need help
1 REPLY 1

‎02-10-2017 10:07 PM

HP Recommended

Hello,

 

Welcome to the HP Support forum. Thank you for your post.

 

 

This is a very old model and it is probably out of support anymore (at least the Windows XP is).

If your PC arrived with Windows preinstalled (you wrote above it has XP) and if the recovery partition is working correctly, please follow the official HP instructions >> http://support.hp.com/us-en/document/bph07145

 

 

Hope this helps. Don't hesitate to post again if you face difficulties

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*** HP employee *** I express personal opinion only *** Joined the Community in 2013
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