How to find which drivers are missing?

[Mistu4u]

My laptop model no is Hp Pavillion dv6 1337tx. Someday ago I installed Windows 7 32 bit OS and also installed all drivers from the HP site. Still in the device manager I can see som drivers are missing. What can those be and how can I identify those missing drivers and solve this problem?

I am attaching a screenshot of the device manager showing some drivers are missing.

[erico]

Your image has not yet been approved by a moderator.

Determining what the devices are is a one at a time process. On each unknown device or device without drivers, right click on the device and select properties. In the properties window select the Details tab and  hardware ids in the property  dropdown. Post the PCI\VEN string as seen in the following image for each device here in your post.  Once that is done we can let you know what the device is.

This is where the drivers for your notebook are located.  Do you know  which chipset is installed?

Best regards,
erico

[Mistu4u]

Thank you Erico for your quick reply. I followed your instruction and in one case I found the Hardware ids as:

ACPI\HPQ0004
*HPQ0004

And for another one , nothing is shown in hardware id field.

Now what should I do?

[erico · Accepted solution]

Usually that is Hard drive SmartProtect or HP 3D Drive Guard protection.  I don't see it available at the web support portal for your notebook.

Try this one. http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=ob-76187-1&lc=en&dlc=en&cc=us&... 

Post your results here in your thread.

Best regards,
erico

[Mistu4u]

Thanks again Erico. Your driver worked like charm and the first problem is solved. The second one seemed to be related to my USB dongle, later I found out. I am going to uninstall and install it again to see if it works.  Now if shows a yellow exclamation mark along side of "Wpd FileSystem Volume Driver".

[Mistu4u]

Like I said, I uninstalled the device software and reinstalled it and that solved my problem. 🙂