How to lookup Failure ID codes?

[perpetualjon]

While troubleshooting a client's laptop, I manage to run the built in diagnostic tools and find a hard drive test that fails. I am presented a Failure ID and Product ID. Where can these codes be looked up? If I have to make a phone call and speak to someone to gain any help, I will not be pleased. Why not make a database of failure codes that can be looked up directliy? I think it would make us all happier. Can anyone provide me with a link or something?

[DavidPK]

Hi,

See the link below.

http://hpwtyweb.external.hp.com/wtyweb/home.aspx

Regards,

DP-K

[perpetualjon]

Fantastic! Thanks for the quick help!!

[alex230]

Hi,

Unfortunatley the link doesen't work anymore.

Do you have a new one?

[Cheron-Z]

@alex230

Thank you for posting in this thread. Unfortunately based on when the last response was made, I have closed this thread to help keep comments current and up to date. We recommend starting a new thread for your issue by clicking here.
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