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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
Create an account on the HP Community to personalize your profile and ask a question
Your account also allows you to connect with HP support faster, access a personal dashboard to manage all of your devices in one place, view warranty information, case status and more.
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Hello;
Allow me to welcome you to the HP forums!
To reset your laptop, you press the F11 key repeatedly, while rebooting, and if this work, the HP Recovery Manager will open, allowing you to reset the laptop.
But ... if that does not work, your only recourse is to order HP Recovery Manager.
But HP no longer stocks recovery media for the older Win7 PCs, so you have to check with these other locations:
http://www.computersurgeons.com/ and http://www.restoredisks.com/
Before using the media, read through this: http://support.hp.com/us-en/document/c00006110
Good Luck
I am a volunteer and I do not work for, nor represent, HP
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