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‎09-23-2013 06:49 PM

HP Recommended

Im new in this forum " I don't know where to post my question

 

I have DVD rom drive (hp DVDRAM GT50N) that doen't work, it looks like the hardware is not the problem. So when I go to Device manager I find that de problem with the DVD drive, is the driver, and I see a message : Windows cannot load the device driver for this hardware. The driver may be corrupted or missing. (Code 39)

I went to HP Recovery Manager to reinstall the driver for my CD/DVD drive, but, when the list of the Drivers and Applications list to Reinstall appears, I don't know wich driver belongs to my CD/DVD drive. So I don't know what driver to reinstall.

By the way, my laptop is a HP Pavilion dv7 with windows 7. For your help I really thankful.

Thank you! CsrHdz

3 REPLIES 3

‎09-23-2013 06:55 PM

HP Recommended

Hi:

 

The drivers are native to windows. You will not find any.

 

Please use the Microsoft automated fix it tool at the link below.

 

http://support.microsoft.com/mats/cd_dvd_drive_problems/en-us

 

If that doesn't work, go to the link below and read the directions to manually fix the problem, which should work for you.

 

http://support.microsoft.com/kb/314060/en-us

 

Go to the line labeled Method 3.

 

If that doesn't work try method 4.

‎09-23-2013 07:24 PM

HP Recommended

Thank you very much Paul Tikkamen!

I'm really very thankful with you I rally appreciate it.

 

Muchas Gracias!

‎09-23-2013 07:52 PM

HP Recommended
De nada.
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