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03-05-2017 12:25 AM
Solved! Go to Solution.
03-05-2017 01:32 AM
Thank you for posting in the HP Support forum. Welcome!
Please enter some password (wrong password) 3 times, press ENTER and you should receive a new window stating system disabled and a code similar to this one (For HP Mini, should be 10 characters, for others should be 8 characters long) :
Please, take note of the system disabled/halted code (write it down).
Visit this web site >> https://bios-pw.org/
and enter the system disabled code
Click on "Get password" button there and you will receive your unlock code. Take note of the HP computers password for unlocking and enter it in the system disabled screen , press ENTER. This will unlock your BIOS/reset security settings and PC should be able to start Windows (if WIndows can load).
Let me know how it goes. Provide your update/feedback.
**** Mark this post as an ACCEPTED SOLUTION if it helps **** Thanks !
I am not employed by HP Inc. **** I express personal opinion only. **** HP Expert **** I work in IT and cyber security
05-16-2017 03:58 PM
I have tried your method 22 times on an HP 10P010 mini laptop with no success. Each time I have to turn the computer off, then restart, put in the suggest passwords, and then get a different error code upon the third try. What am I doing wrong? Please help. as HP wants $215. 49 to reset it and I only paid $300.00 for my grand-daughters Christmas present. (Somebody changed the password, but she doesn't know who.) Thanks, in advance.
05-17-2017 03:31 PM
I have escalated your concern to HP’s Support Team in your region to have it reviewed for available options, if any. You should be contacted within 4 business days (Excluding holidays & Weekends).
Response times may vary by region. Please send a Private Message, if you aren’t contacted within 4-5 business days.
09-28-2017 03:19 PM
02-18-2018 12:42 PM
Take note of the HP computers password for unlocking and enter it in the system disabled screen , press ENTER. This will unlock your BIOS/reset security settings and PC should be able to start Windows (if WIndows can load).
How do you enter it into the System disabled screen? The system is locked. All I can do is power off my HP 1500 notebook.