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- Hp Chromebook x360 keeps restarting and doesn't login.

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03-23-2020 09:29 AM - last edited on 07-12-2024 06:56 AM by SofiaML
I'm unable to login to the system and it keeps restarting. I haven't changed my password. Even after a powerwash, it didn't get any better. What can I do about it?
"HP COMMUNITY TEAM NOTE"
03-25-2020 05:47 PM - last edited on 07-12-2024 06:54 AM by SofiaML
@Dee_46 There are a few steps available that should help us identify and resolve this issue, let's get started:
Step 1: Remove external devices
If the Chromebook does not start, remove any USB devices, and remove memory cards from the card reader slot. Disconnect all non-essential devices including external hard drives and other similar devices.
After you have removed all external devices, turn on the Chromebook.
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If the computer starts, reconnect devices one at a time, and restart the Chromebook each time you connect another device to figure out which device is causing the problem. You are done.
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If the unit still does not start or exhibits the same problem, go to the next step to perform a hard reset.
Step 2: Perform a hard reset
A hard or forced reset erases all information in the computer memory. This forces the system to clear and reestablish the software connections between the BIOS and the hardware.
A hard reset does not remove any local files or settings.
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Press the power button
and refresh
button for five seconds. The computer turns off, and then turns on again.
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If necessary, press power button again to turn on the laptop.
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If the issue persists, continue to the next step.
FOR DETAILS & FURTHER INSTRUCTIONS, USE THIS LINK: HP PCs - How to power reset your computer
(By the end of this article all the issues should be resolved)
P.S: Welcome to HP Community 😉
Let me know how that pans out,
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That said, I will have someone follow-up on this to ensure you've been helped,
Just in case you don't get back to us,
have a good day, ahead.
Riddle_Decipher
I am an HP Employee
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