Hp Pavilion Power

[Kannobanno]

Since a few months the display has been showing (partly) stripes, it depends on the position of my display if the stripes show or not. It has continued to grow worse and can't use the laptop anymore. It's not under warranty anymore. (Same issue as https://h30434.www3.hp.com/t5/Notebook-Video-Display-and-Touch/HP-Pavilion-Power-15-cb091nd-screen-s...).

I tried everything I could find online, but the display cable seems broken. Where do I buy a replacement one? I found the product number of the cable (926869-001)

[Echo_Lake]

@Kannobanno

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

• When was the last time it worked without these issues?
• Have you updated Graphics and Chipset drivers?
• Have you checked the display on an external monitor?

Let’s try these steps to resolve the problem:

I recommend you attempt to access the BIOS screen by tapping on F10 while the computer is restarting, 

If the issue persists in the BIOS screen which is outside windows, it would confirm a hardware failure.

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[Kannobanno]

Many many months ago it was the last time it worked without issues.

Yes I have updated every driver possible.

Yes, working without an external monitor works flawlessly, so it's definitely a hardware problem.

I was in contact with HP support, but they told me service has stopped for my laptop so they can't repair it. also they can't provide the video cable.

I have found the number on my video cable is DDG75ALC201, but I can't find this anywhere in any shop in the world. Could you tell me if DDG75ALC211 is the same cable? Because I did find that somewhere.

Thanks a lot in advance

[Echo_Lake]

@Kannobanno

Thank you for posting back.

I appreciate your efforts to try and resolve the issue. In order to bring your issue to the attention of an appropriate team within HP. I am sending you a private message. Please check the mailbox icon at the top-right corner of this screen.