Hp Recovery Failed

[Chi_rho]

Installed a new hard drive, the old one had failed. Started the recovery via the USB drive HP sent me, after a couple of hours the screen popped up and read THE RECOVERY ATTEMPT HAS FAILED. SELECT ONE OF THE FOLLOWING BUTTONS. and the options are, SAVE LOG, DETAILS, OR RETRY. i have retried several times over and over and still same thing. The first time this happened I thought the new hard drive I got may have been bad, so i  bought another one and installed it and testarted the recovery process again. So tell what you guys think, I think the recovery drive I got from HP is bad. 

Thanks Billy  !

[CherylG · Accepted solution]

Not unheard of to receive a bad Recovery drive. Also not unheard of for it to fail installation for unknown reason-have seen it quite often on older OS. It hasn't been as bad in Windows 10.

Your Windows 10 license key is embedded in BIOS and you can reinstall Windows without HP Recovery Media. Microsoft provides the free Media Creation Tool to download files and create a Windows 10 usb flash drive.Advantage is you will have latest updated version of Windows 10. At least 8gb flash drive required:
https://www.microsoft.com/en-us/software-download/windows10

Select Download tool now,save it,then Run.
If you agree to the license terms, select Accept.
On the What do you want to do? page, select Create installation media for another PC, and then select Next.
Select the language, edition, and architecture (64-bit or 32-bit) for Windows 10.
The Guide here shows the steps.Pay attention to Step 5 since you will be using another pc:
https://www.tenforums.com/tutorials/2376-create-bootable-usb-flash-drive-install-windows-10-a.html
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When the flash drive is prepared insert it in a usb port. Power on the laptop and immediately start tapping Esc key. From the menu tap F9 key and use the arrow keys to move to and select usb. Tap Enter key.
When installing and you go through first few screens- choose Custom and select each partition and delete each (if you have more than one).Install on the unallocated space left from that process.Continue with installation.It should pickup the key from BIOS but if it asks at any point just choose "I don't have a key". It will continue and should activate once you are online.

This will not include the original software from HP but most of it can be installed from your Support page.

https://support.hp.com/us-en/drivers/selfservice/hp-15-bn000-notebook-pc-series/12197770/model/12189...

[Chi_rho]

Thank you It worked good !