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ArchivedThis topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
Jacoblong09
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Hp is sending wrong recovery media, won't replace

‎05-16-2017 05:11 AM

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Product: G62-435dx
Operating System: Microsoft Windows 7 (64-bit)

I asked hp to send me recovery media for an hp compaq dc5750 and they said it was no longer supported. So i asked for mesia for my g62 laptop. They said it would be shipped within 4 days. But i just got an email confirming my order of dc5750 recovery media. I would love to have g62 and dc5750 but i need to have at least g62. Please i chatted with support they said they couldnt do anything about it which makes no sense because they are shipping the wrong thing. I need my g62 recovery media, and i am not going to pay any extra.

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Huffer
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‎05-16-2017 07:07 AM

HP Recommended

Why don't you wait and see what actually arrives? They may just have made a mistake in sending the shipment confirmation. 

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Jacoblong09
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‎05-16-2017 02:17 PM

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 I guess i will wait and see

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