I Can Connect to My Hotspot but not my WIFI

[FoST_Anarchy]

My Laptop was connected to my WIFI and everything was ok. I left my laptop on for a few hours and when i came back to get on my WIFI did not work. It says that it can not identify the network and there is no internet access. I have tried almost everything i can find to try and fix this issue but nothing seems to work. I did a factory reset hoping that it would fix the issue but sadly it did not. I can use the hotspot on my phone to connect to the internet. when i run the troubleshooting program it says "The default gateway is not available". I use this laptop for work and i need to be able to connect to our WIFI. This is costing me money every day that i dont have access. 

[SDJL]

Hi @FoST_Anarchy,

Welcome to HP Forums! I have read your post and wanted to help.

I understand that your laptop cannot connect to the WiFi network, and even factory reset does not work. Please run component test to verify the wireless module: HP Notebook PCs - Testing for Hardware Failures (Windows 10, 😎

If the hardware test passed, follow this document for troubleshooting: HP PCs - Troubleshooting Wireless Network and Internet (Windows 10)

If the hardware test failed, the wireless module may need to be replaced.

Let me know how it goes.

If this helps you to reach a solution, please click the "Accept as Solution" button down below in this message. If you wish to say "thanks" for my effort to help, click the "thumbs up" to give me Kudos. :catvery-happy:
 

Regards,