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Alexus778 Student
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I forgot my password to my laptop and I tried to use a USB to reset my password but it didn't work.

Hp Stream Notebook pc 13

We haven't used the computer in a while and we bought it in 2015 and we used it all the time but my older brother changed the password and then he moved away and we don't have any use for it so we were gonna sell it but we can't figure out the password now and my older brother forgot it too. So we are having trouble and we need some help resetting the password. We looked it up how to reset the password but we still can't figure it out. 

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I forgot my password to my laptop and I tried to use a USB to reset my password but it didn't work.

@Alexus778 

Sorry, we are no longer able to provide any assistance with password issues. The Community Policies changed this March such that we are now not permitted to assist customers with Admin or BIOS (i.e., Power On) password issues.

In fact, according to the Community's Rules of Participation (which you can read from here: https://h30434.www3.hp.com/t5/custom/page/page-id/hp.rulespage😞

4d. No posts shall include instructions or directions intended to bypass or subvert security measures, including passwords, locking mechanisms, fingerprint scans, etc., or to bypass any safety measures.

For assistance NOW, you have to contact your regional HP Customer Support location directly as they will confirm ownership of the PC before providing any assistance -- something we are not able to do from here.

If you live in the US or Canada, contact information is on this page: http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1

If you live elsewhere, contact information is on this page: http://www8.hp.com/us/en/contact-hp/ww-contact-us.html

NOTE: After you get through, stay on the line until you are finally able to talk to some one -- it can take a while!

Good Luck

***If my post helped, click the White thumbs-up symbol to say thanks***

***Please mark Accept As Solution if my post solved your problem***

I am a volunteer and I do not work for, nor represent, HP
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