I have a hp stream 11 and Istill stuck in bootloop

[Kain7654]

I have a hp stream 11 and I was factory resetting it and got some reason I turned it off by the power button which was a bad idea and then I went back on it and it was stuck in boot loop I have tried a lot of things and I'm getting fustrated

I have tried turning it on and repeatedly pressing F11 and it this pc needs repaired and f8 for startup settings and enter to try again and esc for ufei firmware settings I can only use EDC because the other f8 and enter just flash black for one second what do I do
please help😁

[Riddle_Decipher]

@Kain7654
Welcome to the HP Forums 🙂

I would like to take a moment and thank you for using this forum, it is a great place to find answers. 
For you to have the best experience on the HP forum, you could also visit our HP Forums Guide for First Time Here? Learn How to Post and More.

As I understand the computer is stuck on the hp logo screen since the last attempt to reset it,

Don't worry, we'll take care of this together 😉

Perform a hard reset
 

Attempt a BIOS recovery

you could attempt to access the safe mode: click here for details.
 

The only other steps to resolve the issue would be to:
 

Remove and reseat the memory modules
 

Perform an HP System Recovery
 

If you wish to attempt a data backup prior to resetting windows: Click here

If you are able to reach some resolution, please click on Accept Solution to help others with similar issues.
If you appreciate my assistance, please click on the thumbs up icon.
Both icons are below this post.
 
Have a good day, Ahead.

[Kain7654]

When I plug my USB into my computer it doesn't recognise it how could I find it even though my PC is still in bootloop

[Kain7654]

This is what's wrong https://youtu.be/F1rzyf4wXV4

[Riddle_Decipher]

@Kain7654
Thank you for replying with the clarification,

I appreciate your time and your efforts 🙂

The video helped a lot, although the steps I had suggested previously would help resolve this concern,
Could you tell me which step you are referring to with regards to connecting your USB? I didn't quite get that!

If the above steps, doesn't resolve your concern you may need to contact HP for further assistance as it could be a hardware failure.
I recommend running a hardware test on both memory and hard drive to be on a safer side: Click here to know how it's done.

Keep me posted,

Regards,

[Kain7654]

I'm trying to get to the troubleshooting menu and I have a SAN disk usb

[Kain7654]

Also is their a way I could contact you on a phone because then I could explain everything and I'm from the uk

[Riddle_Decipher]

@Kain7654
Thanks for the update,

the link provided for the hardware test should walk you though getting to the right screen, however, if it isn't working out and you need to talk to someone,
you may use this link (click here) to the HP phone support.

let me know if you need any other assistance,

Regards,

[Kain7654]

I did a memory test and these are results
System e passed
Storage passed
Storage passed
Storage passed
System q passed
System e cancelled

[Riddle_Decipher]

@Kain7654
 

Thanks for the update,

It's wonderful that the hardware tests have passed as that confirms it's not a hardware failure,

All you need to do now is reinstall the windows on your computer using the HP shipped recovery, you may order one online on the Official HP website.

or contact the HP Phone support as mentioned in the previous post.

Keep me posted (either way)

Regards,