I'm missing my processor??? What do I do lol

[Amandajcarter7]

I just got this mini and the guy didn't have a chance to erase everything off of it so when I got it home I reset it to factory... Well now running diagnostics it's saying I have no processor... And it's slowwwwww and web pages are always non responsive if I try and click a tab more than once or something

[Amandajcarter7]

...

[WAWood]

@Amandajcarter7

Hello;

Allow me to welcome you to the HP forums!

The error message is obviously mistaked, for if you had no processor, the machine would not even run, let alone run slowly.

From what you said, it appears you bought a used PC from someone else, and in these situations, there's no knowing what damage the previous owner might have done to the PC.

Your best approach at this point would be to do a factory reset on the PC, and when the drive is intact, you can do that by pressing F11 upon reboot, and then choosing the factory reset option.

But, if that doesn't work -- and my guess is it will not -- then you will have to resort to using HP Recovery Media.  That would erase the entire drive, format the drive, and install the OS, the drivers, and the HP utilities.

Unfortunately, there is no HP Recovery Media linked to the HP Product Page for your PC. This could be an oversight by HP, or it could also mean that HP no longer stocks the recovery media for your PC. They no long stock recovery media for the older PCs.

You can try contacting HP Customer Support directly, using the links below, to see if you can order if from them:

If you live in the US or Canada, contact information is on this page: http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1

If you live elsewhere, contact information is on this page: http://www8.hp.com/us/en/contact-hp/ww-contact-us.html

NOTE: After you get through, stay on the line until you are finally able to talk to some one -- it can take a while!

If you have trouble finding a phone number, then try: 1 (800) 474-6836

---------------------------------------
However, HP Customer Support is generally not available on the weekends, so you might have to wait until Monday to contact them.
---------------------------------------

If HP no longer provides Recovery Media for your model, a couple of other sites you should check are: http://www.computersurgeons.com/ and http://www.restoredisks.com/

Once you have the media, read through this: http://support.hp.com/us-en/document/c00006110

Good Luck