I need recovery media for a HP 15-f387wm - product ID L0Q20UA#ABA

[STS0317]

The laptop in question suddenly would not boot and would not reset either.

I ran system diagnostics and it showed a hard drive failure VERY early in the DST test with a failue ID of

9UVM7L-7R98B8-MFPWMF-60UM03

I need recovery media for this unit as no recoverey discs were ever created - or is it possible to create them from the existing HDD using Win PE10 64 bit.

this unit initially came with Win 8.1 and had the free upgrade to Win 10 64 bit

[GBL84]

Hello STS0317,

Whenever the Hard Disk Short/Long DST test fails that indicates that the Hard Disk Drive has failed and that requires a replacement to resolve the issue

HP will provide a replacement Hard Disk Drive if the Notebook warranty is Active, If not you need buy a SATA Hard Disk Drive from a retail shop nearby

Please Contact HP if your HP Notebook is under warranty, HP would replace the Hard Disk Drive and provide you a Recovery media to restore factory operating system after replacement (if you've not yet created Recovery Discs/USB Media)

Note: Back up all the personal data to an external drive if it's possible. Otherwise you could connect the failed HDD via SATA to USB adapter with another PC or same PC after replacement of HDD & re-installation of OS and try copying /recovering the files. You can also refer to the below shown link for further support

http://www.wikihow.com/Recover-Data-from-the-Hard-Drive-of-a-Dead-Laptop

Please click on the link In order to Identify, Prevent, Diagnose & Recover from Drive Failures on HP Notebook Hard Drives & Solid State Drives :

http://h10032.www1.hp.com/ctg/Manual/c02876562.pdf

You can Check your warranty Here to verify the status and Click Here to order a new Hard Drive

LINK TO ORDER RECOVERY MEDIA : http://support.hp.com/us-en/mediaorder/HP-15-f300-Notebook-PC-series-(Touch)/8961458/model/10098384/...

Hope this helps, for any further queries reply to the post and feel free to join us again !!

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Thank You,

GBL84

I am not an HP Employee