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‎01-18-2024 03:01 AM

HP Recommended

Something went wrong when I downloaded the file 

https://ftp.hp.com/pub/softpaq/sp148001-148500/sp148178.exe

 

The name is Intel Processing Unit and the description is:

This package provides the Intel Imaging Processing Unit (IPU) driver for supported computer models running a supported operating system. The Imaging Processing Unit (IPU) provides advanced imaging functionality for still and video capture on mobile devices.
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‎01-18-2024 07:56 AM

HP Recommended

Installed it no change.

I can reset the laptop with a new windows install but I need some more time for that.

Thx again for your time!

HP Spectre x360 13,5 in (04/2023)
Windows 11, 64bit

‎01-18-2024 10:12 AM - edited ‎01-18-2024 10:22 AM

HP Recommended

Sorry that did not work.  Possibly there is a hardware problem and if under warranty it can be fixed

https://support.hp.com/us-en/checkwarranty


Instead of a reset you may want to do a factory restore and see if the IR camera shows up

go to the below site and enter your full product ID

https://d34z73bbtpzgej.cloudfront.net/

obviously, a factory restore will remove  all your recent files.

Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
this post useful click the Yes button. If I helped solve your
problem please mark this as a solution so others can find it
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