Guidelines
From questions to kudos — grow your reputation as a tech expert with HP Support! Click here to sign up.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎02-06-2017 03:01 PM

HP Recommended
Product: HP ENVY TouchSmart m6-k015dx S
Operating System: Microsoft Windows 8 (64-bit)

I made a system recovery back-up on a flash drive because my hard drive was damaged and was on the course to crashing. I followed the HP support on my laptop to create the system revoery. I used the laptop until the harddrive needed to be replaced.  Now that I have my new harddrive, everytime I try to instal the operating system I get the message

"Restoration Incomplete, the restoration did not complete. Please select one of the following buttons"

under the details it stated: Detect some error during PININST_BBV.

Critical error condition was detected at BBV1...

Its a new harddrive and I ran the diagnostics test and everything ran fine. However even though I followed the system recovery directions that were provided, I still can't get them to reinstall.

1 REPLY 1

‎02-06-2017 03:14 PM

HP Recommended

Hi:

 

I can't help you with the system recovery issue, but you can download a plain W8 ISO file below and use that to reinstall W8.  This file will work with the product key in your notebook's BIOS

 

Then you can get the drivers and available software you need from your notebook's support page.

 

https://docs.google.com/file/d/0B0W9PBigPy94aVJWSndyTFNFMzg/edit?pli=1

 

You can burn the file to a DVD using the burn ISO option on your DVD burning software, or you can use this tool to transfer the ISO file to a 4 GB flash drive or DVD.

 

The tool will also make either media bootable.

 

https://www.microsoft.com/en-us/download/windows-usb-dvd-download-tool

 

If you plan on using a USB flash drive to reinstall Windows, boot it from your notebook's USB 2 port.

 

It will probably not work from a USB 3 port (and you can first try that with the recovery back up drive you made too).

 

 

Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.