There is a new touchpad driver on HP's site with a May 2017 date. If I download and install the driver, the date of the driver still says Dec 2016 in Device Manager. My question is this, is my touchpad driver being updated as the date doesn't change and the touchpad seems as flaky as ever? I don't see any error messages during installation.
The problem I've been having is that when you use the touchpad, it will select links even if you don't press down. I've been having this problem since new, HP has replaced the touchpad if I understand their note correctly, and nothing changed. You can search the forum for my previous touchpad issues.
The HP service person told me repeatidly that they knew what my touchpad problem was and that I had to send it in for repair. They kept it 3 weeks and nothing changed beyond the fact I lost use of a brand new computer!
I was hoping that the new driver would help but can't figure out if it's getting installed. I've installed the new driver several times but the driver date does not change.
I understand your concern now that you've informed about the repair service done by HP and to help you out, I have escalated your concern to HP's Support Team in your region to have it reviewed for available options (if any).
You should be contacted within 4 business days (Excluding holidays & Weekends).
Response times may vary by region.
Please send a Private Message, if you aren't contacted within 4-5 business days.
Additionally, keep in mind not to publicly post personal information (such as serial numbers and case details).
And Feel free to post your query for any other assistance as well,
It's been a pleasure interacting with you and I hope you have a good day ahead.
Riddle_Decipher I am an HP Employee
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