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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎10-08-2014 09:26 PM

HP Recommended

HW is HP Envy DV6. I uninstalled Google Chrome due to spontaneous failure to connect to internet. Now I cannot download the instalation program to re-install it. I keep getting "Running security scan" which never ends. The install app is in my dl folder but it cannot be activated. I have Norton Internet Security installed. Did not have any problems instaling Chrome previously.

1 ACCEPTED SOLUTION

Accepted Solutions

‎10-16-2014 09:14 PM

HP Recommended

The problem is resolved. I suspect I had some system file corruptions. I rolled back to the last system version and retried the Google Chrome installation and it worked smoothly as expected. Problem solved and closed. 

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3 REPLIES 3

‎10-08-2014 10:45 PM

HP Recommended

Hi,

 

Firstly NO HP machines come with Google Chrome or Firefox or something else, they all come with Internet Explorer. It was your choice to install, un-install and install it. Can you download from OTHER computer then install on your computer ? Which browser are you using now to download Chrome ?

 

Regards.

BH
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‎10-16-2014 08:44 AM

HP Recommended

Yep, it was my  choice to install Google Chrome. I was using IE to download the Google Chrome installer. I do not have an alternative machine to use for the download. Is there some incompatibility with Chrome running with Windows 8.1? It was running perfectly under 8.0. I attempted to install it using the Alternate (offline) Google Chrome Installer but whatever did get downloaded will not run.

‎10-16-2014 09:14 PM

HP Recommended

The problem is resolved. I suspect I had some system file corruptions. I rolled back to the last system version and retried the Google Chrome installation and it worked smoothly as expected. Problem solved and closed. 

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