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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎07-13-2015 06:51 AM

HP Recommended
Product: DV7-6b75nr
Operating System: Microsoft Windows 7 (64-bit)

In the last few days I have started to see this error in Action Center Reliability Monitor. If I check "msconfig"/Services tab, I see it is running and a tick in the box to the left. A reboot does not see a new entry in the Monitor. It appears to occur only on the first start of the day.  Compand prompt "sfc" files are good. I have attached a snip of the details

In anticipation of a response...Thank you

 

Capture.PNG

1 ACCEPTED SOLUTION

Accepted Solutions

‎07-15-2015 09:22 AM

HP Recommended



Hi @Stu2009 ,

Thank you for visiting the HP Forums! A great place where you can find solutions for your issues, with help from the community!

I came across your post about the Notebook, and wanted to assist you! I have looked into your issue about your and the

Intel PROSet/Wireless WiFi Software not working correctly on your Notebook. Here is a link from Microsoft to help with Operating System issues.


If this does not help you could try in the  Device Manager, uninstall the Intel PRO/Wireless Network Connect,  Network adapters, right click  on the Intel PRO/Wireless adapter & select Uninstall. Then in the Add/Remove Programs in the contol panel select the Intel PROSet/Wireless WiFi Software. Restart the Notebook.

 

Here is a link to reinstall the Intel PROSet/Wireless WiFi Software as it indicates this error could be in the software not the Notebook.

I hope this helps.

 

Thanks.

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom left to say “Thanks” for helping.:smileyhappy:


I work on behalf of HP

View solution in original post

2 REPLIES 2

‎07-15-2015 09:22 AM

HP Recommended



Hi @Stu2009 ,

Thank you for visiting the HP Forums! A great place where you can find solutions for your issues, with help from the community!

I came across your post about the Notebook, and wanted to assist you! I have looked into your issue about your and the

Intel PROSet/Wireless WiFi Software not working correctly on your Notebook. Here is a link from Microsoft to help with Operating System issues.


If this does not help you could try in the  Device Manager, uninstall the Intel PRO/Wireless Network Connect,  Network adapters, right click  on the Intel PRO/Wireless adapter & select Uninstall. Then in the Add/Remove Programs in the contol panel select the Intel PROSet/Wireless WiFi Software. Restart the Notebook.

 

Here is a link to reinstall the Intel PROSet/Wireless WiFi Software as it indicates this error could be in the software not the Notebook.

I hope this helps.

 

Thanks.

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom left to say “Thanks” for helping.:smileyhappy:


I work on behalf of HP

‎07-15-2015 11:32 PM

HP Recommended

Hi Mrstenter

Thank you for your help

Stu

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