• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
HP Recommended

I have a Pavilion dv8t -1000 notebook PC  (NQ226AV) windows 7 Pro that apparently has an adapter that will not connect to my rounter.  This happen maybe a month ago. My ethernmet connection is fine.  I have checked with my cable provider and Microsoft and both say it's the adapter.  All my apple products work on WiFi (2 iPads and 2 iPhones).  I tried  Intel's Manual Diagnostics Tool and it failed the Association Test, i.e., no link between the devices. Also,  I am using an ASUS Dual Band 3x3 802.11AC Gigbit Router.

 

One other piece of info, I have alway had an intermittant  issue with the the volume - Treble and Bass flashing on the screen or my WiFi light going off and on occasionally after a couple hours of use.  Now both of these issues are okay now but no WiFi .

 

I would like to use my WiFi,so  please advise me what's would be my best option?

 

1. Get in touch with HP and paid 100 bucks or so to ID the issue

 

2. Trash it and get a Lenovo or new tablet pc

 

3. Take it to a repair shop and see if it's fixable

 

4. Try some home remedies that might work

 

Thanks for your help!

 

Whyme56

3 REPLIES 3
HP Recommended

Hi

 

You have a couple of options as I see it please try these steps might help you to fix your issue.

 

1) Disconnect the Battery & Adapter then press & hold the power button on Notebook for 30 seconds then turn on the unit and check if the Wireless light turns on.

               

2) Go to Device manager then uninstall the wireless drivers from Network Adapter and restart the unit and check if the light turns on.

 

3) Try doing a system restore to the date where unit was working fine.

 

4) Please update the Bios & Wireless driver from HP website.

 

5) Click start in search type Recovery Manager then click on it select Yes on User access control then select I need immediate help then select Driver & application recovery select the wireless driver and install it then restart the unit.

 

6) If you are comfortable reseating the wireless card which will be on the back panel off your unit you could try this steps as well.

 

If still you have the same issue then you need to call HP Technical support and get the part replace.

Let us know how it goes!

"I work for HP."
****Click the (purple thumbs up icon in the lower right corner of a post) to say thanks****
****Please mark Accept As Solution if it solves your problem****

Regards
Manjunath
HP Recommended

Hi Manjunath,

 

After I spending  5 hours with HP's SmartFriend Services, they concluded that the problem is a faulty wireless adapter. I had four different people working on the problem with no success. At least I know I have no bugs, viruses, or corrupted files; it's been scanned, probed and tested for everything they had available.

I did not,  however, reseat the wireless card as the last option you suggested  because I do not feel comfortable taking off the back panel without any instructions.  Are you aware of place I can find instructions on removing the wireless card?

 

Second Question: Can one buy an USB wireless adapter for this computer and just Disable the internal Intel WiFi Link 5100 AGN adapter?

 

Thanks and regards,

 

Whyme56

HP Recommended

Apparently, i had a bad Intel 5100 AGN Half Size Mini Pcle card for HP PC after spending many hours looking for solutions.

After replacing the card all is fine!  Is this a common problem or was I just unlucky?

Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.