Intel management engine interface driver not supported

[PonKarthik]

I'm using HP2000-2116TU notebook laptop, installed with WINDOWS 8.1 (32 bit) Operating system. when i try install Intel management engine interface driver, downloaded from hp webpage , it says that it is incompitable with the system. so when i check the device manager, it shows pci communication driver is missing. on the other hand bluetooth driver, preferred for my system in HP webpage is also incompitable with WINDOWS 8.1 operating system.

Please give me a solution for this problem.

Problem details:

1. PCI device :

The drivers for this device are not installed. (Code 28)

Hardware ids:

PCI\VEN_10EC&DEV_5229&SUBSYS_1858103C&REV_01
PCI\VEN_10EC&DEV_5229&SUBSYS_1858103C
PCI\VEN_10EC&DEV_5229&CC_FF0000
PCI\VEN_10EC&DEV_5229&CC_FF00

Compitable ids:

PCI\VEN_10EC&DEV_5229&REV_01
PCI\VEN_10EC&DEV_5229
PCI\VEN_10EC&CC_FF0000
PCI\VEN_10EC&CC_FF00
PCI\VEN_10EC
PCI\CC_FF0000
PCI\CC_FF00

[Paul_Tikkanen]

Hi:

The PCI device ID's that you listed are for the Realtek card reader.

This is the driver you need for that.

http://h20565.www2.hp.com/portal/site/hpsc/template.PAGE/public/psi/swdDetails/?sp4ts.oid=5405424&sp...

[PonKarthik]

Hai Mr. Paul Tikkanen, thanks for your reply. But the same problem persist again in my notebook. this time it shows a new problem .

Problem details:

Device description: PCI Simple Communications Controller


Hardware ids:

PCI\VEN_8086&DEV_1E3A&SUBSYS_1858103C&REV_04
PCI\VEN_8086&DEV_1E3A&SUBSYS_1858103C
PCI\VEN_8086&DEV_1E3A&CC_078000
PCI\VEN_8086&DEV_1E3A&CC_0780

Compitable ids:

PCI\VEN_8086&DEV_1E3A&REV_04
PCI\VEN_8086&DEV_1E3A
PCI\VEN_8086&CC_078000
PCI\VEN_8086&CC_0780
PCI\VEN_8086
PCI\CC_078000
PCI\CC_0780

Waiting for your valuable reply.

[Paul_Tikkanen]

You're very welcome.

You need this driver for the hardware ID of PCI\VEN_8086&DEV_1E3A:

http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=ob-109570-1&cc=us&dlc=en&lc=en...

[PonKarthik]

Mr. Paul Tikkanen , thanks for your effort. Now my device manager is showing ! symbol on Intel(R) management engine interface.

Problem details:

This device cannot start. (Code 10)

A device which does not exist was specified.

Hardware ids:

PCI\VEN_8086&DEV_1E3A&SUBSYS_1858103C&REV_04
PCI\VEN_8086&DEV_1E3A&SUBSYS_1858103C
PCI\VEN_8086&DEV_1E3A&CC_078000
PCI\VEN_8086&DEV_1E3A&CC_0780

Thanks.

[Paul_Tikkanen · Accepted solution]

Hi:

That is the driver you need, so unfortunately, I don't know why it isn't working.

Try to force the installation...

Download and run the file again.

Now go to the device manager and click on the pci simple comms controller needing the driver.

Click on the driver tab.  Click on Update Driver. Select the Browse my computer for driver software method and then at the bottom of the window, select the Let me choose from a list of device drivers on my computer.

Click Have Disk and browse to the driver folder that was created when you ran the file.

That will be located in C:\SWSetup\sp58464\Drivers\MEI\HECI\and select the Intel(R) Management Engine Interface device from the list and see if the driver installs that way.

[PonKarthik]

Hi Mr. Paul Tikkanen, Thanks for your help. Problem was rectified.

[Paul_Tikkanen]

You're very welcome.

Glad to have been of assistance.