Internal Webcam and Microphone not working after Screen Fix

[ajun]

I own a HP Envy Spectre XT Ultrabook, and last week I tried to use the webcam and the microphone for the first time in a few months.

However I was shocked to find that Skype kept saying that the webcam was not detected. The microphone also could not register any sound.

Device Manager did not show any imaging devices or the webcamera, even after setting it to view non-present devices.

A check using msinfo32 did not review the webcamera either, and there were no problem devices.

Control Panel >> Sound showed that the Internal Microphone using IDT High Definition Audio Codec was enabled and working, however it could not detect any sound. All drivers are checked to be up-to-date.

I suspect this has something to do with the screen repair last month which a HP on-site technician came down to replace my screen, although I cannot be 100% sure. Although the screen is now working, the technician did not do a good job reassembling the screen - the bottom left corner of the screen cover has not be able to attach properly to the screen. 

I have gone through my BIOS setup to make sure that there is no webcam disabled.

I have tried rolling-back and reinstalling the drivers for the microphone but it did not work.

I have tried uninstalling CyberLink YouCam (laptop preinstalled webcam software).

Please help, these two components are very important to me as I am going overseas soon. The laptop is still under warranty.

[Lil_Lisa27]

Hey ajun,

Welcome to the HP Forums!

I am sorry to hear about your experience, and would like to assist you in hopefully getting everything working before you go overseas. 🙂

So that I can provide you with specific troubleshooting steps for both of these issue, could you please provide me with the full model number of your Envy Spectre XT Ultrabook. I have included the document Guide to finding your product number. As well, what is the current version of Windows that you are running. If you need assistance in finding the version, please refer to the following document Which Windows operating system am I running?.

Looking forward to working with you! 🙂

[ajun]

Hi Lisa, thanks for your swift reply,

My product number is B6V29PA#AB4, came preinstalled with windows 7.

I hope it can be solved soon.

[Lil_Lisa27]

Hey ajun,

Thank you very much for the information!

For troubleshooting your Webcam, I would suggest taking a look at the document Webcam Troubleshooting (Windows 7). I would suggest the two options Video does not appear in your webcam software (such as YouCam, Skype, Messenger, ect.), and Webcam is not listed in Device Manager.

For your internal microphone not working either, please take a look at the document Resolving Microphone and Line-in Problems (Windows 7). From this document, I would suggest following the top two symptoms.

Please let me know the outcome of these troubleshooting steps.

Good luck, and have a great day!

[ajun]

Hi again,

Thanks for your help, here's the update:

It still doesn't work. After going through everything - the hard reset, trying to update the drivers, trying to troubleshoot the audio recording, it still remains the same.

Does this mean that they are disconnected? Is it possible for me to reconnect them on my own without waiting for the HP technician or sending it for repair?

Thank you once again

[Lil_Lisa27]

Hey ajun,

Sorry to hear that the above steps have not resolved the issue.

It very well could be a hardware issue, but before this can be fully determined, the next step would be to complete a full system recovery on your notebook. I have included the document Performing an HP System Recovery (Windows 😎, that will walk you through the steps.

Please let me know how these steps work.

[ajun]

Hey,

I have done a system recovery and no, it still does not work.

Both the webcam and the microphone both do not work.

I can't believe I just reformatted my computer for nothing.

What else do you think it could be?

-------

In addition, after reformatting, the computer was missing several programme that it came with e.g. Antivirus, Adobe Photoshop Elements, Adobe Premiere Elements, etc

[Lil_Lisa27]

Hi ajun,

Since you are still not able to use the microphone, and the Webcam after completing a full system recovery, this does sound as though it maybe a hardware issue. I would suggest contacting technical support at 800-474-6836. If you live outside the US/Canada Region, please click the link below to get the support number for your region http://www.hp.com/cgi-bin/hpsupport/index.pl, for repair, or replacement options that are available to you.

Good Luck! 🙂