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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎02-11-2017 12:43 PM

HP Recommended
Product: HP 655
Operating System: Microsoft Windows 7 (32-bit)

I hope I am posting in the correct place, though I am not even sure that anyone will be able to help me.

 

I had let someone borrow an old laptop of mine for an indefinite amount of time. I recently got it back and it seems that while this person had it they ran system recovery, made themselves the administrator, & password protected Windows. In addition to them supposedly not remembering the password, the screen is completely busted. I cannot access BIOS to change the boot order so that I could reinstall. I'm hooked up to an external monitor, but nothing appears on it until Windows is loaded. 

 

Is there any way to work around this short of replacing the screen? I'm not certain that's what I want to do as I do have a newer PC and not a lot of disposable money, but there are some children I know that could get some use out of it. Any help would be appreciated.

1 REPLY 1

‎02-11-2017 05:37 PM

HP Recommended

@egray723

 

Hello;

Allow me to welcome you to the HP forums!

 

Sorry, but you're facing a standard limitation of using an external monitor on a laptop -- and it will, as you have guessed, not show anything until the appropriate Windows drivers are loaded, making it unusuable for BIOS-related stuff.

 

If you want, I can post a link to a download you can use to burn a CD to use to reset the password on your PC, but it might not work with the screen busted.



I am a volunteer and I do not work for, nor represent, HP
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