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‎05-20-2017 07:51 AM

HP Recommended
Product: HP 15
Operating System: Microsoft Windows 10 (64-bit)
The keyboard on the laptop will not work once windows starts and the login screen shows up. But it works in the BIOS settings and the other options you get by press esc. I have the same issue with a USB keyboard as well.
1 REPLY 1

‎05-21-2017 02:01 AM

HP Recommended

Hello @TheGamerXYZ

 

Welcome to the HP Support forum. Thank you for posting.

 

This is good news - kind of 🙂 This means it is not a hardware problem but a software problem with Windows.

Did the issue start recently / have you performed any upgrades or updates ?

 

Please, provide details about your PC - product model and product number (PN) >> https://support.hp.com/us-en/document/c00033108

 

 

Looking forward to your feedback/reply.

Your FEEDBACK is important. Use the interactive buttons below and let me know if the post helps ;
*** HP employee *** I express personal opinion only *** Joined the Community in 2013
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