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BB28
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Keyboard is intermittantly cutting out

HP Recommended
HP 15-f233wm
Microsoft Windows 10 (64-bit)

I have a brand  new HP-15-f233wm. When typing, it will randomly cut out and reconnect moments later. However, it's not like a normal disconnect.

 

For example when typing in a field, the field will be de-selected, and will then reselect, as if I clicked out of the box and clicked back in again This happens even if I leave the mouse in the field I am typing in.

 

I'm using the laptop keyboard not a plugin.

 

This message took two minutes to write.

 

Any ideas?

 

Keyboard Event File:

 

Device ACPI\HPQ8001\4&25b71892&0 was configured.

Driver Name: keyboard.inf
Class Guid: {4D36E96B-E325-11CE-BFC1-08002BE10318}
Driver Date: 06/21/2006
Driver Version: 10.0.10240.16384
Driver Provider: Microsoft
Driver Section: STANDARD_Inst
Driver Rank: 0xFF2000
Matching Device Id: *PNP0303
Outranked Drivers:
Device Updated: false

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hharih5
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Message 2 of 2
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HP Recommended

Thanks for the post and Welcome to HP Forums

 

I can understand that you are having problem with the Keyboard of the pc

 

Since this is a new pc and the pc is with windows 10 installed

 

I would suggest to make sure the windows is up to date

 

 

Make sure the BIOS is up to date

http://support.hp.com/us-en/drivers/selfservice/HP-15-Notebook-PC-series/7527799/model/8857447

If still the same issue then there is a HW issue in the Key Board – kindly contact HP support

http://www8.hp.com/us/en/contact-hp/ww-contact-us.html

 

Hope this helped.

 

I am an HP Employee

Please click ‘Accepted Solution’ on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the ‘Thumbs Up’ Icon below.


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