-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Archived Topics
- Notebooks Archive
- Keyboard problem. Types extra characters.

Create an account on the HP Community to personalize your profile and ask a question

09-17-2012 11:30 PM
Hello, my keyboard types extra characters when I use certain keys.
I am sure it is not numlock.
The keys are:
t y 5 6 \ [ ] -
and the Tilde key makes a huge space in notepad. but it is one character.
Here's what they do:
T - t5
Y - y6
Backslash - ]\
Brackets - [- . ]\
Minus(Dash) - [-
Again, it's an HP Pavilion G6 Laptop.
09-17-2012
11:41 PM
- last edited on
02-21-2017
11:37 PM
by
OscarFuentes
Hi
Please find the link given below might help you to resolve your issue.
Incorrect Characters are Displayed when Using Keyboard
Also please uninstall the driver using device manager then update the Bios & Keyboard driver from HP Website. Incase this does not work please check in command propmt if the keyboard works fine if you have the same issue please replace the keyboard.
"I work for HP."
****Click the (purple thumbs up icon in the lower right corner of a post) to say thanks****
****Please mark Accept As Solution if it solves your problem****
Regards
Manjunath
09-18-2012 02:37 PM
I already did all this with the BIOS, tried language, all of the stuff on that page. Also, I tried using a cotton swab to clean it out.
And it is *EXTRA* characters.
Not replacement characters.
like, if I t5vy6mped like t5his, it5v would look like t5vhis.
09-18-2012 09:07 PM
it's as if when I hit one, it hits the other as if it's hitting a key on a separate keyboard.
for example;
x presses F5 which opens my browser.
z presses the Tilde key.
tab with apostrophe
comma with backslash
c with F2
minus with forwardslash
Spacebar with the other backslash
and vice versa.
09-19-2012 02:49 AM
Hi
This case please call HP Technical support check for your warranty status and get the keyboard replaced.
"I work for HP."
****Click the (purple thumbs up icon in the lower right corner of a post) to say thanks****
****Please mark Accept As Solution if it solves your problem****
Regards
Manjunath
