Keyboard won't work when putting in Bitlock recovery key ID

[agobakwe]

Letters on the keyboard won't work when putting in Bitlock recovery ID key as prompted.

I am really desperate.

[IT_WinSec]

Hello @agobakwe

Welcome to the HP Support forum. Thank you for posting.

Is this device your own asset or is company owned asset ?

1. Suspend the BitLocker protection >> https://www.sevenforums.com/tutorials/4684-bitlocker-drive-encryption-suspend-resume-protection-wind...

2. Restart the PC.

3. I suggest you update the BIOS of the notebook PC. Visit the HP drivers section from here >> https://support.hp.com/us-en/drivers

and download/update the BIOS. Here are detailed instructions >> https://support.hp.com/rs-en/document/c00042629

4. Restart the PC

5. Resume the BitLocker protection after the BIOS update >> https://www.sevenforums.com/tutorials/4684-bitlocker-drive-encryption-suspend-resume-protection-wind...

6. Restart the PC again

If you run the latest BIOS and you still experience the BitLocker issues after following the above suggestions, try :

1) with internal and external keyboard directly connected to the PC

or

2) try to reach Microsoft Support (BitLocker is Microsoft product) :

- forum > https://social.technet.microsoft.com/Forums/windows/

- support agent > https://support.microsoft.com/en-us/contactus/

Hope this helps.

[agobakwe]

Thank you for your assistance.

The device is company owned.

Have update bios and still giving me problems, guess I'll give it in to our desktop engineer to sort it out I'll get new device.

[agobakwe]

By the way

It's not booting up.