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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎01-14-2015 07:28 AM

HP Recommended

We have a ProBook 650 G1 that sits on a docking station when the user removes the laptop from the docking station the laptop freezes and needs restarted

 

2 REPLIES 2

‎01-14-2015 08:30 AM

HP Recommended

Hello!

 

I have experienced this with different laptops, to prevent this issue what I have done is before I put it away from the docking station I make sure I press keys function (FN) and  F3 to put the laptop on sleeping mode.  Could you please try this and let us know how did that go?

 

Thanks

I am an HP employee

‎01-14-2015 08:33 AM

HP Recommended

Hello John,

 

My recomendation would be to update the bios to the latest version and to confirm that the Docking station driver is also installed on the unit.

 

Bios Update for Probook 650G1
http://h20564.www2.hp.com/hpsc/swd/public/detail?sp4ts.oid=5405142&swItemId=ob_142627_1&swEnvOid=406...

 

Please send me a private mail with the serial # of the Probook and Docking station if this does not help !
Jean R

 

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