Laptop battery #1 says "not present" and only charges when off

[Chrie96]

Hi, I have a Lenovo think pad. Recently my laptop won't charge unless it is turned off. My battery does not last as long as it used to. When I hover the mouse over the battery icon, it pops up showing the 2 batteries. Battery #1 indicates " not present". Is there any way of fixing this?

[REO51ST]

@Chrie96

What model do you have???

REO

[Chrie96]

It's a Lenovo think pad i5 T440

[REO51ST]

@Chrie96

Checking the battery and operational charging

This computer supports only batteries specially designed for this specific system and manufactured by

Lenovo or an authorized builder. The system does not support unauthorized batteries or batteries designed

for other systems. If an unauthorized battery or a battery designed for another systems is installed, the

system will not charge.

Attention: Lenovo has no responsibility for the performance or safety of unauthorized batteries, and

provides no warranties for failures or damage arising out of their use.

The battery status icon in the Windows notification area displays the percentage of the battery power

remained.

To check for detailed battery status information, do the following:

• For Windows 7: Open the Power Manager program and click the Battery tab.

• For Windows 8: Open the Lenovo Support program and click Battery Health, or open the Lenovo

Settings program and click Power.

To check whether the battery charges properly during operation, do the following:

1. Discharge the battery until the remained battery power is less than 50%.

2. Connect the computer to ac power to charge the battery. If the battery status icon in the Windows

notification area indicates that the battery is not charging, remove the battery and let it return to room

temperature.

3. Reinstall the battery. If the battery is still not charging, replace the battery pack.

REO

[Chrie96]

Is battery 1 and 2 the same battery unit that you can take in and out of the back?